Operations Client Engagement Manager

Located in Kalispell, MT

Salary: $72,000

Express Employment Professionals is proud to partner with a dynamic and growing organization to hire a Montana-based Operations & Strategic Client Engagement Manager. This critical role acts as the operational right hand to the CEO, leading client relationships, managing service delivery, and executing sales initiatives across the U.S. market. If you thrive in fast-paced environments, enjoy owning both strategy and execution, and excel at building client trust, this is the role for you.

Key Responsibilities

Strategy & Communication

• Partner closely with the CEO to internalize and implement vision, goals, and market strategy.

• Translate strategic direction into real-time plans for sales execution, onboarding, and service delivery.

• Ensure all client communications reflect brand voice and values.

Client Engagement

• Act as the primary liaison for U.S.-based clients—new and existing.

• Manage the full client lifecycle: introduction, onboarding, service support, and retention.

• Build meaningful relationships through responsiveness, proactive communication, and trust.

Sales & Business Development

• Execute market strategies developed with the CEO, including outreach, lead nurturing, and relationship building.

• Represent the company at key events, conferences, and within local business communities.

• Provide feedback on pricing, proposals, and client needs to refine offerings.

Marketing Support

• Assist with implementing marketing campaigns led by the CEO across sectors including SMBs, healthcare, education, and government.

• Tailor and deliver campaign materials based on industry-specific needs.

• Track campaign performance and contribute insights to improve future marketing efforts.

Operations Oversight

• Coordinate day-to-day service execution with internal teams and offshore partners.

• Manage operational logistics including document handling, secure storage, and compliance protocols.

• Contribute to or lead compliance initiatives such as:

  • Records classification and review

  • Retention and destruction schedules

  • Workflow and SLA adherence

Reporting & Continuous Improvement

• Provide weekly status updates to the CEO on client, sales, and operations performance.

• Deliver real-time field intelligence to guide decisions and refine strategic direction.

• Identify and implement improvements in workflow, communication, and client satisfaction.

What You Bring to the Table

• 5+ years in operations, client service, business development, or a related field

• Experience in compliance, logistics, or records/data-sensitive industries is a strong plus

• Confident communicator—clear in writing, persuasive in speech, and skilled in active listening

• Strategic mindset with strong execution skills and attention to detail

• Self-starter who works well independently and takes ownership of results

Apply Today!
If you’re ready to step into a high-impact role with room to lead and grow, we’d love to hear from you. Call 406-257-2255, or apply online now!

Express Employment Professionals – Putting people to work and helping businesses succeed.

Apply Now