Store Manager

Top Job

Located in Metairie, LA

Salary: $24-$32 DOE

 

Job Title: Store Manager

Location: Metairie, LA
Job Type: Full-Time
Experience Required: 2+ Years Leadership, 5+ Years Customer Service Preferred

Overview:
We are seeking an experienced and dedicated Store Manager to lead our retail team with professionalism, integrity, and an unwavering commitment to exceptional customer service. The ideal candidate will be a dynamic leader who can inspire a team, drive performance, and ensure the store operates at the highest standards of excellence. This is a key leadership role that demands both strategic oversight and a hands-on approach.

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Key Responsibilities:

Leadership & Team Development

• Maintain superior customer service standards and lead by example in professionalism and client care.

• Support team members in achieving individual and store sales goals.

• Create an atmosphere of enthusiasm and positivity that motivates the team.

• Conduct new hire orientation, monitor training progress, and complete performance reviews.

• Set clear expectations for each shift related to operations, sales, and customer service.

• Conduct monthly team meetings and individual performance check-ins.

• Take corrective and disciplinary actions as needed with professionalism and clarity.

Operational Excellence

• Create and manage weekly schedules, ensuring appropriate coverage and productivity.

• Monitor team attendance, time clock compliance, and adherence to store policies.

• Maintain store cleanliness, merchandising standards, and rolling inventory accuracy.

• Ensure the store is always fully stocked by managing supply inventory and placing orders.

• Respond promptly to emails and internal communication throughout the day.

Customer & Cross-Store Communication

• Handle client needs with poise and efficiency, resolving concerns with a calm and professional demeanor.

• Communicate between stores to coordinate client orders, product transfers, and web order fulfillment.

• Ensure team members are educated and continuously trained on new products and service standards.

Performance Management

• Set and track sales and performance goals, offering guidance and motivation to achieve results.

• Conduct and document monthly performance check-ins and annual reviews.

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Qualifications:

• 2+ years of leadership experience in a retail or customer-focused environment preferred.

• 5+ years of customer service experience preferred.

• Demonstrated ability to lead by example, inspire a team, and drive for results.

• Comfortable having direct conversations and providing constructive feedback.

• Exceptional communication skills, both written and verbal.

• Ability to maintain personal calm and foster calm in high-pressure situations.

• Highly organized, detail-oriented, and proactive in problem-solving.

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Why Join Us?

• Be part of a professional, client-focused, and supportive team environment.

• Opportunities for career growth and professional development.

• Work in a company that values respect, collaboration, and excellence.

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How to Apply:
Please submit your resume and a brief cover letter outlining your leadership experience and passion for delivering exceptional customer service to Jobs.MetairieLA@ExpressPros.com.

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