Customer Service Representative

Located in Eugene, OR

Salary: 18.00-19.00

Express Employment Professionals is seeking a dedicated and enthusiastic Customer Service Representative to join a family-owned and operated public warehousing company situated in Eugene, OR. This company is a critical link between local food processors and consumers by providing reliable and efficient cold storage solutions.

 

Position Summary:
We are seeking a dedicated and passionate Customer Service Representative (CSR) to join this team. This position will play a crucial role in maintaining excellent customer relations and ensuring the smooth operational flow within our facilities. The successful candidate will act as a liaison between clients and warehouse operations, ensuring that all customer needs are met with professionalism and efficiency.

 

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact for clients via phone, email, and in-person inquiries regarding our storage services, pricing, and policies.
• Order Management: Process customer orders accurately and maintain up-to-date records of inventory and storage requirements.
• Problem-Solving: Address customer concerns, provide timely solutions, and escalate issues to management when necessary.
• Coordination: Collaborate with warehouse staff to ensure orders are fulfilled accurately and in a timely manner.
• Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Support Team: Assist in scheduling storage and retrieval requests, as well as coordinate with logistics for trucking and delivery arrangements.
• Sales Support: Assist in promoting and selling additional services to customers by effectively communicating the benefits of our offerings.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in business or customer service preferred.
• Previous experience in customer service, preferably in a warehouse, logistics, or food industry setting.
• Strong interpersonal and communication skills to interact effectively with customers and team members.
• Proficiency in MS Office Suite and experience with inventory management systems is a plus.
• Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.
• Strong problem-solving skills with an emphasis on customer satisfaction.

Benefits:

• Competitive hourly wage based on experience.
• Opportunities for professional growth and advancement within the company.
• Family-oriented work environment with a strong emphasis on teamwork.
• Health benefits package to include health, dental, vision, and paid time off after a probationary period. Vacation accrual on top of sick pay.
• Profit sharing program
• Incentive program

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