Located in Appleton, WI

Salary: $18.00 - $20.00/HR

Hours: Monday - Friday, 8:30am - 5:00pm

Pay: $18.00 - $20.00/HR

Duties:

Enter and process all customer parts orders accurately and efficiently in SAP
Respond to customer inquiries and resolve requests or complaints via phone, email, and other communication channels
Provide customers with pricing, availability, shipping dates, and updates on order status
Proactively notify customers of shipment delays and gather additional order details as needed
Monitor inventory levels and coordinate timely shipment scheduling of orders
Track and follow up on orders to ensure on-time delivery and customer satisfaction
Verify and confirm pricing, discounts, and order details for accuracy
Collaborate with internal teams (production, sales, shipping, warehouse, carriers) to expedite or trace delayed or missing shipments
Compile data and prepare reports for management, including parts performance, cross-referencing, and field feedback
Handle escalated or irate customers professionally and work toward effective resolution
Collect and document customer feedback to support continuous improvement efforts
Contribute to the development and improvement of parts identification tools and resources
Perform additional duties and projects as assigned by supervisor

Qualifications:

Previous customer service experience, preferably in a business-to-business (B2B) environment
Proficiency with SAP or similar ERP systems preferred
Strong computer skills, including Microsoft Word, Excel, Outlook, and Windows-based systems
Excellent verbal and written communication skills, including professional phone and email etiquette
Demonstrated ability to handle challenging customer interactions calmly and effectively
Strong attention to detail with high accuracy in data entry and order processing
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Problem-solving mindset with the ability to coordinate across departments
Strong listening skills and openness to feedback and new ideas
Team-oriented with a collaborative approach to achieving goals

What does Express offer to you?

Why Express Employment Professionals, Appleton WI?

Express, Appleton WI placed over 1,350 people in 2024 just in the Appleton area!
We provide our associates with excellent comprehensive and competitive benefits!
When you apply to us, you apply to 100+ companies in the Fox Valley!
Over 170 people were hired to a permanent position in 2024.

Apply now:

Call - (920) 624-6100 to schedule a phone interview.

Address - 1033 W College Ave STE 100 Appleton, WI 54914

Email - jobs.appletonwi@expresspros.com

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Express Office: Appleton

1033 West College Avenue

Suite 100

Appleton, WI 54914

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