Customer Service Representative

Top Job

Located in Mesa, AZ

Salary: $18/hr.

Express is seeking call center representatives in their retention department. Employees will be reaching out to students who have fallen off their courses to get them back on track. 

• Placing outbound calls to students utilizing a dialer system
• Confirming their last date of attendance
• Provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving students, offering assistance and support to login and complete coursework. 
• Call students to inform them about their graduation next steps 
• Guide callers through troubleshooting, navigating the education site or using the products or services
• Review student accounts, providing updates and information regarding courses and finances
• Collaborate with other call center professionals to improve customer service

 

This opportunity provides a fun environment with snacks, a ping pong table and a team-oriented support system. We are looking for candidates who enjoy being on the phone all day supporting people succeed and enhance their life by finishing their education goals. 

 

Full-Time M-F 

Temp to hire

 

Once you go on direct with the company, you will receive a pay increase, you will receive 401K with company match, medical, vision and dental insurance, vacation time and paid holidays.

 

Please apply with your resume for immediate consideration for the opportunity! 

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