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Located in Appleton, WI
Salary: $17.00 - $19.00 /HR
Pay: $17.00 - $19.00 /HR
Duties:
Greet walk-in clients and serve as the first point of contact via phone, email, and in person
Schedule appointments and update service tickets to ensure timely and accurate fulfillment
Process customer payments and manage daily till operations using tools like the Square app
Prepare and distribute shipping documents, recycling certificates, and service paperwork
Verify and track customer deliveries, recycling materials, and inventory tags
Maintain and update the customer CRM system with essential account and pricing info
Monitor and order office/warehouse supplies, ensuring cost-effective purchasing
Communicate with accounting, warehouse, and service teams to ensure accurate documentation flow
Keep front office organized, presentable, and professional at all times
Support weekend office coverage on a rotating basis and assist with event admin as needed
Identify materials over the phone and provide quotes based on product knowledge
Stay current with accepted/restricted materials and service offerings to guide customers accurately
Share daily updates and reports with internal teams to ensure transparency and alignment
Qualifications:
Friendly, approachable, and professional demeanor
Coachable with a strong team-player attitude
Strong verbal communication and phone skills
Excellent organizational habits and attention to detail
Able to work independently, prioritize tasks, and meet deadlines
Basic computer proficiency; strong typing and documentation skills
Prior experience in customer service or administrative support preferred
Willingness to grow with the role and take initiative in a fast-paced environment
Comfortable learning trade-specific terminology and client needs
Available for occasional Saturday shifts and team events
What does Express offer to you?
Why Express Employment Professionals, Appleton WI?
Apply now:
Call - (920) 624-6100 to schedule a phone interview.
Address - 1033 W College Ave STE 100 Appleton, WI 54914
Email - jobs.appletonwi@expresspros.com
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