Graphics Customer Service/Estimator

Located in Gastonia, NC

Salary: DOE

Key Responsibilities:

• Customer Service:
  Serve as the primary point of contact for clients, providing exceptional customer support throughout the entire order process. Address customer inquiries, resolve issues, and manage expectations regarding delivery timelines, product specifications, and production capabilities.

• Order Entry & Estimating:
  Accurately enter customer orders into the company’s system, ensuring all details related to quantity, specifications, and deadlines are precise. Assist in estimating project costs, including labor, materials, and time required, while communicating estimates with clients for approval.

• Electronic Prepress:
  Work closely with the prepress department to ensure all customer files are prepared accurately for printing. Troubleshoot any file issues, provide feedback to customers, and ensure artwork meets production standards.

• Project Coordination:
  Collaborate with production and sales teams to ensure smooth workflow from order initiation through to final delivery. Monitor project status and keep customers informed of any changes or delays.

• Production Insight:
  Leverage your printing manufacturing or production experience to ensure all orders meet quality and design specifications. Participate in production meetings to communicate client expectations and help resolve potential production challenges.

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Requirements:

• Experience:

  • Previous experience in customer service within the printing, packaging, or graphics industry.
  • Familiarity with order entry systems and estimating tools.
  • Experience with electronic prepress processes and file preparation for print production.

• Skills:

  • Strong attention to detail and organizational skills.
  • Excellent communication and interpersonal skills, with the ability to interact with clients, production teams, and management.
  • Ability to multitask and manage multiple client projects at different stages of production.
  • Proficiency in relevant software (Adobe Creative Suite, Microsoft Office, CRM systems).

• Physical Requirements:

  • Ability to occasionally lift materials weighing up to 25 lbs.
  • May involve standing or sitting for extended periods, depending on production needs.

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