Customer Service Representative

Top Job

Located in Arlington, TX, TX

Salary: $18HR

Customer Service Representative (CSR) 
We are looking for an experienced and well-organized Customer Service Representative to build and maintain relationships with customers and be the primary point of contact for day-to-day business. This is a full-time, on-site position based in Mansfield, TX. Work hours are 8 am  5 pm, Monday - Friday.

Job Responsibilities:
CSRs support a team of regional salespeople as well as current/potential customers and end-users in those territories. Specific tasks include, but are not limited to:
Processing a large volume of phone calls, data entry and emails.
Retrieving purchase orders and return requests from customers, validating customer requirements, confirming pricing and part numbers, entering sales orders in ERP system, obtaining necessary approvals from accounting, acquiring additional documentation, confirming accuracy as required (programming guides, etc.), recording any special instructions, and notifying production department of same.
Apprising customers of lead time and estimated ship dates and providing outstanding customer support.
Become knowledgeable of all products and services offered, as well as understanding the customers in your assigned territory

Qualifications

At least 2 years experience of customer support via telephone and computer.
High school diploma or equivalent required; Associates or some college preferred.
Ability to multi-task, prioritize and manage time effectively.
Excellent communication, interpersonal, and organizational skills.
Self-motivated, detail-oriented, proactive, eager to learn, adaptable and resilient.
Proven customer support experience. Strong phone support handling and active listening skills. 
Able to promptly answer support related communications.
Proficiency in Microsoft Excel, Word, Outlook, and Power Point.
Previous experience with ERP or accounting software.
Familiarity with CRM systems and practices.

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