Aerospace Customer Service Repersentative

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Located in Cincinnati, OH

Salary: $60-80K

Position: Aerospace Customer Service Repersentative 

Industry: Aerospace Manufacturing

Location: Woodlawn, OH 

Compensation: $60-80K 

Key Responsibilities:

• Process RFQs, ensuring compliance with company guidelines, performing cost analyses, and maintaining pricing records.
• Manage sales orders, verify purchase agreements, resolve discrepancies, and maintain order status updates.
• Respond to customer inquiries regarding quotes, orders, invoices, and product concerns, ensuring timely resolution.
• Collaborate with engineering, purchasing, and sales to maintain product documentation and pricing.
• Prepare monthly KPIs, drive process improvements, and assist in developing pricing catalogs.

Qualifications:

• Bachelor’s degree or 5+ years in a global customer service role.
• Advanced Microsoft Excel proficiency.
• Strong communication, analytical, and problem-solving skills.
• Experience in the Aerospace Industry is required.
• Knowledge of ERP systems and adaptability to change.

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