Front Desk Receptionist

Located in Calabasas, CA

Salary: $20 to $24hr DOE

Front Desk Receptionist

Calabasas, CA

Full time or Part time - Temp to hire

Flexible hours, 9am to 4pm

$20hr to $24hr depending on experience.

 

Insurance company specializing in the entertainment industry is seeking a Front Desk Receptionist to join their team in Woodland Hills.

 

Summary: Seeking a detail-oriented and personable Front Desk Receptionist for an insurance office. Your main responsibility will be supporting our agents by taking phone calls, checking emails, and directing customer inquiries to the appropriate department. You’ll also help us process paperwork and schedule appointments, so our clients get the best service we can provide.

 

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Answers incoming calls, within three rings, positively and warmly.
• Accurately directs caller to the appropriate people courteously and professionally.
• Answers client inquiries, as needed, or directs the inquiry to the person best able to answer.
• Takes and delivers accurate phone messages, with call back numbers, area codes, and names legibly written and promptly relays messages to the proper person.
• Greet incoming clients and visitors in a friendly and positive way.
• Maintain a neat and tidy reception area, clearing up any clutter on an ongoing basis, and maintains a professional, comfortable general office atmosphere.

 

Qualifications:

• Must have previous insurance experience.
• Strong verbal and written communication skills.
• Exhibit initiative, responsibility, and flexibility.
• Problem solving skills.
• Outstanding ability to multi-task.
• Strong organizational skills.
• Ability to interact with customers and co-workers in a professional manner.
• Must be proficient in MS Office software, especially Word, Excel, and Outlook.

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