Located in Fond Du Lac, WI

Salary: $19.00 /HR

Hours: Monday - Friday, 8:30am-5:00pm

*Hours will increase October 1st through March to include some Saturday mornings or afternoons.*

Pay: $19.00/HR

Duties:

Assist clients in person and over the phone with completing applications and determining eligibility for Energy Assistance and other community support programs.
Provide exceptional customer service while interacting with individuals and families from diverse backgrounds.
Conduct intake interviews, gather required documentation, and accurately enter client information into agency databases and systems.
Review applications for completeness and ensure compliance with program guidelines and requirements.
Educate clients on available services, resources, and community support programs.
Collaborate with local agencies, community organizations, and stakeholders to connect clients with additional resources and assistance.
Attend outreach events, community resource fairs, and local events to promote programs and serve low-income households.
Assist veterans, seniors, individuals with disabilities, and families with young children in navigating available assistance programs.
Maintain accurate case notes, client files, and confidential records.
Support program operations through data entry, reporting, scheduling, and administrative tasks.
Follow agency policies, procedures, and confidentiality standards.
Perform other customer service, case management, and administrative duties as assigned.

Qualifications:

Passion for helping others and serving low-income individuals, families, seniors, veterans, and individuals with disabilities.
Previous customer service, caseworker, intake specialist, eligibility specialist, social services, human services, community outreach, or nonprofit experience preferred.
Strong interpersonal, communication, and active listening skills.
Ability to build positive relationships with clients, community partners, and stakeholders.
Strong computer skills, including Microsoft Office (Word, Excel, Outlook) and data entry experience.
Basic math skills and the ability to calculate household income and verify eligibility information.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks while maintaining accuracy and professionalism.
Experience working in a nonprofit, social services, human services, government assistance, or community action environment is a plus.
Ability to maintain confidentiality and handle sensitive information with professionalism.
Bilingual skills are a plus but not required.

What does Express offer to you?

Why Express Employment Professionals, Oshkosh WI?

Express placed over 1,350 people in 2024 just in the Fox Valley!
We provide our associates with excellent comprehensive and competitive benefits!
When you apply to us, you apply to 100+ companies in the Fox Valley!
Over 170 people were hired on with a permanent position in 2024.

Apply now:

Call - (920) 624-6100 OPTION 2 to schedule a phone interview.

Address - 1775 Witzel Ave Oshkosh WI, 54902

Email - jobs.oshkoshwi@expresspros.com

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Express Office: Oshkosh

1775 Witzel Avenue

Oshkosh, WI 54902

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