Customer Service Representative

Top Job

Located in Ashland, VA

Salary: $19/hr

Customer Service Representative needed for local courier!

Position Summary:
The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, patience, and a genuine desire to help others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues with professionalism and empathy
• Document customer interactions and maintain detailed records
• Collaborate with internal teams to ensure timely resolution of customer concerns
• Follow up with customers to ensure satisfaction and support retention
• Identify opportunities to improve processes and customer experience

Qualifications:

• Previous experience in customer service or a related field preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional in challenging situations
• Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce)
• High school diploma or equivalent; additional training or education is a plus
• Bilingual skills are a plus

 

$17 - 19/hr

 

8am - 5pm, Monday - Friday 

 

Call Taijah at Express Employment Professionals for a phone interview at 804-302-6699 or email resume to taijah.rogers-brown@expresspros.com

Apply Now