Patient Admissions Representative

Located in Mobile, AL

Salary: $15/hr

The Patient Admissions Representative is responsible for facilitating the patient admission and registration process, ensuring accurate documentation, insurance verification, and compliance with facility policies and procedures. This position provides professional and compassionate service to patients and families while coordinating with healthcare departments to ensure a smooth admission experience.

Essential Duties and Responsibilities

• Conduct pre-admission interviews to explain admission procedures, required documentation, and facility requirements.
• Greet patients and families upon arrival and provide a professional, welcoming check-in experience.
• Collect and accurately document patient demographic, personal, insurance, and contact information.
• Complete admission forms, obtain required signatures and authorizations, and ensure documentation is accurate and complete.
• Review and prepare patient records and distribute necessary information to appropriate healthcare departments.
• Verify insurance information and identify patients requiring preadmission certification or authorization from third-party payers.
• Confirm that required insurance approvals and authorizations have been obtained prior to admission.
• Explain hospital policies, procedures, rules, regulations, patient responsibilities, and other admission requirements.
• Coordinate patient escorts to the appropriate department or unit following admission.
• Communicate with patients, families, physicians’ offices, insurance companies, and hospital departments to resolve admission or authorization issues.
• Maintain confidentiality of patient information and comply with HIPAA and organizational policies.
• Identify and correct incomplete or inaccurate information that could delay admission or affect billing and medical records.
• Provide courteous, compassionate assistance to patients and families while maintaining professionalism in a fast-paced environment.
• Perform other admissions, registration, and administrative duties as assigned.

Key Skills

• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Knowledge of patient registration and insurance authorization processes
• Ability to handle confidential information appropriately
• Strong computer and data-entry skills
• Ability to multitask and prioritize in a fast-paced healthcare environment
• Professional, compassionate, and patient-focused approach

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