Technical Customer Support

Located in Woodland Hills, CA

Salary: $20 to $25hr DOE

Technical Customer Support
Woodland Hills, CA
Full time - Temp to hire.
Monday thru Friday - 8am to 5pm
$20 to $25hr depending on experience.

Digital Wallet Company delivering trusted payment services, building enduring partnerships, and ensuring sustained growth through customer priority and innovation is looking for a Technical Customer Support to join their team in Woodland Hills.

 

Summary: Seeking technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

 

Responsibilities:

• Troubleshoot merchant terminals and POS systems effectively.
• Upload and manage merchant inventory/menu within POS systems.
• Respond to merchant inquiries in a high-volume, fast-paced call center environment.
• Educate merchants on various company products and services.
• Handle and resolve merchant issues efficiently and professionally.
• Research inquiries using available tools, systems, and resources.
• Open and manage cases in CRM to facilitate issue resolution.
• Deploy updates and maintain CRM records, communicating with merchants via email as needed.

 

Requirements:

• Prior experience in tech support, desktop support, or a similar role.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

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