Counter Sales Representative

Top Job

Located in Coquitlam, BC

Salary: $55K-$65K salary

We are seeking an experienced Inside Counter Sales Representative to join a construction material and industrial parts distributor in Coquitlam.

This is a full-time and permanent opportunity for a customer-focused professional with strong wholesale distribution and order desk experience who enjoys building relationships, solving customer challenges, and working in a fast-paced environment.

Qualifications & Experience:

• Minimum 5+ years of inside sales, counter sales, or order desk experience within a wholesale distribution environment, serving the construction, industrial, manufacturing, building materials, or related sectors.
• Previous experience handling parts, products, or materials for construction and industrial customers is required.
• Strong understanding of order processing, quotations, customer service, and product support within a distribution setting.
• Experience responding to customer inquiries by phone, email, and in person.
• Proficiency with ERP systems; Oracle experience is considered an asset. Training will be provided.
• Excellent communication and interpersonal skills with the ability to build strong client relationships.
• Strong attention to detail with the ability to interpret customer requests, specifications, schedules, and project requirements.
• Self-motivated, confident, and proactive individual with a strong willingness to learn.
• Ability to work collaboratively with sales, operations, shipping, and other internal departments.
• Must reflect longevity in previous employment
• Strong organizational, problem-solving, and time management skills.
• References and a background screening will be conducted for candidates moving forward in the hiring process.

Role Responsibilities:

• Process customer orders received via telephone, email, and walk-in inquiries.
• Read, analyze, and interpret customer requests, schedules, and order requirements to ensure accuracy.
• Answer customer product and technical inquiries and provide appropriate solutions.
• Enter customer orders into the company ERP system while accurately capturing specific requirements.
• Monitor scheduled shipment dates and coordinate with internal teams to ensure timely delivery and expediting when required.
• Prepare and follow up on customer quotations under the direction of the sales team.
• Process customer returns, credits, and related documentation.
• Build and maintain strong customer relationships through professional and responsive service.
• Collaborate closely with Sales, Shipping, Operations, Warehouse, and Customer Service teams to support customer needs.
• Maintain accurate customer and order records within the company system.
• Support ongoing sales growth by identifying opportunities to assist customers and provide additional product solutions.
• Reporting to the Branch Supervisor & Branch Manager

What's Offered:

• Full-time & Permanent position
• Live local, Work Local in Coquitlam!
• Schedule: Monday to Friday
• Hours: 8:00 AM to 4:30 PM
• Salary: $55,000 - $65,000 per year, commensurate with experience
• Extended health and dental benefits
• RRSP matching program
• On-site free parking

Additional Details:

• This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia.
• Only electronic applications will be considered.
• The posting will remain open until a qualified candidate is selected.
• We appreciate all applications; only candidates selected for further consideration will be contacted, typically within 2 business days.

We thank all applicants for their interest; only those selected for further consideration will be contacted, typically within 2 business days.

Apply Now