Call center Representative

Located in Miami, FL

Salary: $15.00 P/H

Job Summary: We are seeking Call Center Representatives for a client who needs reliable and customer-focused individuals to handle inbound and outbound calls. This role involves assisting customers with inquiries, providing product or service information, and ensuring a positive customer experience. Candidates should be professional, comfortable using computers, and able to work in a fast-paced environment.

Responsibilities:

• Answer inbound calls and assist customers with questions, concerns, or service needs.
• Make outbound calls as needed for follow-ups, scheduling, or information updates.
• Provide accurate information regarding products, services, or account details.
• Enter and update customer information in the system with high accuracy.
• Escalate issues to supervisors when necessary.
• Maintain a professional and courteous tone during all interactions.
• Follow call scripts, company policies, and performance guidelines.
• Meet performance metrics such as call volume, customer satisfaction, and resolution rate.

Schedule & Pay:

• Schedule: Monday – Friday | 7am-6pm and Saturdays 8am-1pm
• Pay: $15.00 P/H

Qualifications:

• Previous call center or customer service experience preferred but not required.
• Strong communication and problem-solving skills.
• Comfortable using computers, headsets, and basic software applications.
• Able to multitask while maintaining accuracy and professionalism.
• Reliable, punctual, and able to work in a fast-paced environment.
• Bilingual skills are a plus.

Apply Now!

• Send us your resume: Jobs.SouthMiamiDadeFL@ExpressPros.com
• Give our office a call: (786)-323-6813
• Stop by our office: 10491 North Kendall Dr., Ste F-202, Miami, FL 33176

Location:  Kendall, FL

Position Type: Full time; Evaluation Hire

 

Apply Now