Operations Support Specialist - Assistant

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Located in New Bern, NC

Salary: $17- $19 Based on Experience

Join our dynamic team as an Operations Support Specialist! This fully remote role is perfect for someone with strong computer skills who thrives in a fast-paced environment. You will be assisting as a liaison between customers, field service technicians, and district managers. You will be responsible for supporting daily operations, managing workflows, and ensuring efficient communication.

Accepting applications for those who live in North Carolina.

Responsibilities:

• Daily reporting on Client’s audits of performance, communicating issues to the field staff, and updating action plans to report back to clients.
• Update work order networks and templated spreadsheet trackers as needed with detailed information.
• Take customer calls, and other miscellaneous operations related calls from District Managers and Service Providers as needed.
• Export and maintain IVR/time clock data for management, customers, and field staff as needed.
• Document complaints, audits, & requests in central database and follow up as needed.
• Join internal or customer conference calls when requested by management.
• Maintain weekly calendars and spreadsheet trackers for annual wet work services.
• Process Service Provider payables for extra work in excel formulated templates.
• Submit any billing related information for extra work to the accounting department weekly.
• Maintain HubSpot database of any changes to accounts.
• Monitor incoming emails while completing daily tasks and respond to emails in order of importance.
• Any misc. projects as required.

Requirements:

• Must be able to pass a Drug Test and 7-year Background Check
• Must have Strong knowledge and Experience working with Excel Spreadsheets (Assessment required).
• 2 to 3 years administrative or remote experience preferred
• Resume required

Apply Now