Customer Service Representative - CSR

Top Job

Located in Hayden, ID

Salary: $20.00 - $22.00

Job Summary 

A successful customer service representative (or CSR) will act as a liaison between customers and the company, provide product/services information, place customer orders, and resolve any emerging problems/complaints that our customers face. This must be done in an accurate, efficient, and professional manner. The best CSRs are genuinely excited to help customers. Key traits are patience, empathy, and strong communication skills. The ability to communicate clearly and effectively is paramount. Problem-solving must come naturally as you handle unique scenarios and apply company policies and procedures. Your goal is to exceed customer expectations and grow the customer’s positive feelings towards our brand. An extraordinary CSR is able to think on their feet and adapt to change effectively & with calm. You must be comfortable with a dynamic environment that constantly has new problems you must solve. You should be able to apply documentation effectively to ambiguous situations while also being able to know when to suggest and create new processes.

There is a potential to utilize your interest or technical knowledge in working on low-code applications for the department. This might be an area of growth and opportunity as one of our "citizen developers". 

Responsibilities

• Go the extra mile to delight customers
• Ability to effectively communicate with customers both over the phone and in person in our pro shop
• Respond promptly to all customer inquiries with an empathetic and professional attitude
• Know company products, policies, procedures, & systems thoroughly so that you can answer all questions and resolve any issues
• Place orders for customers and provide additional information to customers about orders (e.g. tracking #s)
• Acknowledge and de-escalate customer complaints, provide appropriate solutions and alternatives efficiently
• Provide accurate, valid, and complete information by using the right methods/tools
• Increase customer satisfaction scores
• Meet personal/team ticket and productivity goals
• Handle a large amount of incoming phone calls and tickets in a professional and expedited manner
• Act as the customer advocate while protecting the company’s brand image
• Be a knowledgeable & resourceful CSR that never gives “I don’t know” as an answer
• Keep management informed on new issues, challenges, and customer complaints that need to be addressed
• Follow and apply company guidelines, procedures, and policies to varying and new situations
• Keep customer service documentation up to date
• Work effectively and efficiently with other departments such as accounting and shipping
• Improve customer service processes and create new documentation

Qualifications

• Proven customer support experience and track record of over-achieving productivity goals
• Must have knowledge/interest in the sport of pickleball 
• Tech Savvy and skilled working with computers and a variety of computer applications especially ticketing systems
• Customer orientation and ability to adapt/respond to different customer personalities
• Extremely strong written and verbal communication skills as well as strong active listening skills
• Competent typist (50+ words per minute)
• Be exceptional at handling change with poise and professionalism
• Ability to stay calm under pressure
• Ability to multitask, prioritize, and manage time effectively
• Ability to apply policies, procedures, company, and product knowledge to a variety of new situations
• Efficient and accurate with data entry
• High level of integrity and trustworthiness
• Well organized
• Has both the company and the customers best interests at heart
• Strong reading comprehension skills to understand company policies and procedures
• Exceptional accuracy and attention to detail
• Excellent verbal reasoning and critical thinking skills

Job Details

• Pay range: $20-$22/hour
• Full-Time
• Schedule: Monday- Thursday 7:30am-5pm, Friday 8am-12pm

Apply online or at our office:
Express can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.

Three Ways to Apply:

• Resumes may be emailed to CoeurdAleneID@ExpressPros.com
• Call our office 208-667-JOBS (5627)
• Visit our office 1450 NW Blvd, Ste 202 Coeur d'Alene, ID 83814

Benefits of working with Express:

• Holiday and vacation pay
• Medical benefits

About us:
The Best work with the Best! Express Employment Professionals has been voted Best of Employment Agencies for 12 straight years! Our team works like Sports Agents, scouting the best talent and then finding the talent the best opportunities. We specialize in Manufacturing, Logistics, Construction, Sales/Marketing, Accounting, and Office Services. Express CDA has impacted thousands of lives by finding opportunities for great people at over 1,000 companies in North Idaho. Let us be your Employment Agent and find the best opportunity for you.

Privacy:

At Express Employment Professionals, we respect your privacy and are committed to protecting any personal information you provide to us. We may collect personal information that you voluntarily provide, including your name, email address, phone number, employment history, resume information, and any other information submitted through our website, forms, or communications with us. We do not sell your personal information. We may share information with prospective employers, service providers, or as required by law to facilitate employment opportunities and business operations. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You may request access to, correction of, or deletion of your personal information by contacting us at 208-667-5627.

For our full Privacy Policy, visit https://www.expresspros.com/us-idaho-coeur-d-alene/privacy-policy

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