Service Administrator
Top Job
Located in Mississauga, ON
Salary: $25-$30 an hour
Job Title: Service Administrator
Reports to: Service Supervisor
Location: Mississauga, Canada
Job Type: Full time (6 month contract)
Work Hours: 9:00 am - 6:00 pm (40hours shift)
Our client, a well-established E-commerce company located in Mississauga, is looking for an Service Administrator to join their team! Be part of a prominent company based in Canada, specializing in innovative solutions that redefine industries. With a focus on cutting-edge technologies and a commitment to excellence, they pride ourselves on being leaders in our field. Their company values a collaborative and forward-thinking work culture, where employees are empowered to contribute their expertise.
Join a team that is at the forefront of driving positive change in the industry and offers a stimulating work environment. If you are a dynamic individual seeking a rewarding career with a company that values innovation and excellence, explore the opportunities with us and be part of shaping the future.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Salesforce:
• Processing installation and retrofit claims
• Create trainings
• Dispatch all the installation, maintenance and retrofit work orders
• Dispatch key accounts
• Support key account programs by reviewing planned maintenance plans and completing RSP follow ups for work order submissions and making sure the RSP completes location
• Maintain up to date the dispatch dashboard, focusing on work orders in new status
2. SAP:
• Create and update RSP accounts
• Process parts orders, release back orders, follow up with customers, deal with warehouse in Chicago
• Communicating back orders to RSPs and escalating urgently required backordered parts to warehouse for release
• Process parts returns, credit notes
• Account payable follow ups for RSPs and Key Accounts that are end customer invoice
3. Training
• Create and lead RSP webinars in service desk for RSP administrators
• Training logistics: Book hotels, provide access to technicians in RSP portal, entering registrations
4. Technical support
• Provide parts search support to RSPs
• Create and send recovery files to RSPs
OTHER DUTIES
- Provide and update dashboard share with Germany for the maintenance plan new POs for Tim Hortons
- Control of local emergency inventory stock
- Follow up via emails/calls for the retrofit campaigns
- Follow up via email/calls for installation/commissioning
- Support National Director of Service release Service Excellence Program by sending contracts for signatures through DocuSign. Ensuring signed documents and insurance certificates are sent back
- Monitoring Postmaster inbox alongside Marketing team
Qualifications:
- A minimum of 2 years professional experience in an service administrative related role.
- Proficient in SAP/Salesforce, and Excel
- Excellent English verbal and written communication skills.
- Strong customer-service skills.
- Proficient in Microsoft Office Suite and other office management tools.
If you think you have the skills and qualifications for this job, email your resume to jobs.mississaugaon@expresspros.com
Express Office: Mississauga (North)
377 Burnhamthorpe Road East
Suite 112A
Mississauga, ON L5A 3Y1
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