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Located in Savage, MN
Salary: $23-25/hr DOE
Location: Savage, MNSchedule: Full-Time | Monday–Friday, 7:30 AM – 4:00 PM (On-site)
Express Employment Professionals is seeking a Technical Support Specialist for a leading manufacturer known for excellence in innovation and customer service. This position plays a vital role in supporting customers and field service technicians by delivering expert troubleshooting, parts research, training, and occasional on-site technical support. If you’ve got strong mechanical aptitude and love solving technical puzzles, this is the role for you.
Customer & Technical Support:
Provide phone and online support for machine assembly, troubleshooting, and repair
Assist customers and Field Service Techs with part identification, availability, and pricing
Interpret blueprints and schematics to guide technical diagnostics and solutions
Research and source obsolete parts and customer-specific needs
Training & Documentation:
Conduct technical training on topics like hydraulics, electrical systems, blueprint reading, and machine assembly
Support development of the internal knowledge base and standard operating procedures (SOPs)
Offer one-on-one coaching and training for Service Team members
Hands-On & Field Work:
Occasionally travel to perform on-site repair and troubleshooting for mechanical, electrical, and hydraulic systems
Operate, service, and support machine systems including saws, PLCs, VFDs, HMIs, and Servos
Additional Duties:
Collaborate with Service leadership to enhance department processes and standards
Represent the company with professionalism and adherence to core values
Other tasks as assigned
Strong mechanical and electrical aptitude; hydraulic systems experience required
Ability to troubleshoot 24VDC – 480VAC systems
Experience with PLCs, VFDs, HMIs, and Servos a plus
Basic machining experience (drilling, milling, sawing)
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong organizational skills, detail-oriented, and customer-focused
Comfortable working independently and as part of a team
Ability to lift up to 25 lbs
Must hold a valid driver’s license with a clean driving record
Ability to travel domestically and occasionally internationally
Competitive pay
Health & dental insurance
401(k) with employer match
Profit sharing
Career growth and ongoing training opportunities
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