Customer Service Representative

We are seeking a detail-oriented Customer Service Representative to support customers throughout the quoting and order process in a manufacturing environment. This first-shift position works closely with customers, Sales, Engineering, and Operations to ensure orders and customer requirements are processed accurately and on time.

Job Duties

• Serve as a primary contact for customer questions, orders, changes, replacement parts, and order status
• Prepare, review, and follow up on customer quotes
• Review specifications, drawings, purchase orders, and customer requirements
• Enter and process customer orders accurately
• Create and maintain work orders and related documentation
• Communicate order status and coordinate customer-requested changes
• Assist with resolving order and service issues
• Work with Sales, Engineering, and Operations to communicate customer requirements
• Manage multiple priorities and deadlines in a fast-paced environment

Qualifications

• Previous customer service or related office experience preferred
• Strong communication and customer service skills
• Excellent attention to detail and organizational skills
• Ability to prioritize work and meet deadlines
• Intermediate Microsoft Office skills, particularly Excel and Outlook
• Basic understanding of manufacturing processes preferred
• Ability to review detailed specifications and order information
• Strong computer and data entry skills
• Dependable attendance and ability to work effectively as part of a team

Schedule

• Full-time
• First Shift