Customer Service Representative

Located in davenport, IA

Salary: $17.00/hour

Job Title: Customer Service Representative

Location: Davenport, IA
Job Type: Full-Time
Schedule: Monday-Friday 8:00am to 5:00 pm
Pay Range: $17/hr

 

Job Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our sales operations and deliver exceptional service to our customers. The ideal candidate will be professional, organized, and able to efficiently manage customer inquiries, order entry, and cross-departmental communication. 

Key Responsibilities

• Become knowledgeable of the company products and understand each customer’s need     to provide real, effective solutions and deliver exceptional customer service.

• Operate our computer-based systems to enter order entries quickly and accurately.

• Respond to high-volume emails accurately and professionally

• Collaborate with Purchasing, Accounting, returns and warehouse staff.

• Solve customer problems and find the best possible solutions.

• Communicate professionally on the telephones with many customers and sales

representatives.

• Maintain customer relations through timely services

Required Qualifications

• Proficient in Microsoft Office Products

• 1+ years’ experience in Customer Service

• Knowledgeable with composing emails to customers professionally

• Effective verbal and written communication skills

What We Offer

• Health, dental, and vision benefits
• Earned holiday pay
• 401K

 

How to Apply

 

If you are interested in the Customer Service Representative position and have the skill set to match, please apply is us at www.expresspros.com or call the office at 563-345-1600 or 309-601-1600.

Apply Now