Bilingual Call Center Representative

Located in Beaverton, OR

The Bilingual Call Center Representative will assist customers by phone, email, and chat, providing support in both English and another target language. This role requires excellent communication skills and a customer-focused mindset. The ideal candidate will thrive in a fast-paced environment and enjoy helping others.

Job Duties

• Answer inbound calls and respond to customer inquiries in English and a second language.
• Provide accurate information regarding products, services, and account details.
• Document customer interactions using internal systems.
• Resolve issues or escalate as needed to appropriate departments.
• Maintain professionalism and courtesy in all communication.
• Meet performance metrics related to quality and efficiency.
• Assist with outbound follow-up calls when necessary.
• Uphold company policies and confidentiality standards.

Benefits

• 401k
• Medical insurance
• Optical coverage
• Dental coverage
• Life Insurance
• Short-term disability coverage

How to Apply

Apply Online: At Express Employment Professionals, we’re here to help you find the job that’s the right fit – and we never charge a fee for our services. Click the link to get the process started: www.ExpressPros.com/TigardOR

Need Assistance? Give us a call at 503-624-2001.

Hours: We are open Monday–Friday from 8am–5pm (Closed for lunch daily from 11am–12pm).