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Located in Lubbock, TX
Salary: 13.50
Express is Hiring in Lubbock TX
Bilingual Quality Assurance Specialist
Pay: $13.50
Job Type: Full Time
Available: Monday-Friday 8a-5p
Bring Your Bilingual Collector skills to Express!
The Bilingual Collector will be responsible for focusing on detailed analysis and evaluation of customer service interactions, providing specific feedback to agents and working closely with teams to implement improvements and call center training programs.
*****Must be able to interpret and communicate in Spanish.*****
Responsibilities:
· Call Monitoring
· Performance Analysis
· Coaching and Feedback
· Quality Assurance Process Development
· Training and Development
· Quality Monitoring
· Policy and Procedure Adherence
· Reporting and Analysis
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