Customer Service Rep

Located in Montrose, CA

Salary: $19 to $22hr DOE

Customer Service Representative
Montrose, CA
Full time  Temp to hire
$19hr to $22hr depending on experience.
Monday thru Friday - 8am to 5pm

A major provider of  freight and messenger solutions to businesses and individuals throughout southern California and neighboring states is looking for a customer service representative to join their team in Pacoima.

Summary: Seeking a customer oriented service representative to help our customers over the phone and email. Will help with phones, in person service, and working on administrative tasks.

Responsibilities:
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers needs.
Provide accurate, valid and complete information.
Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.

Skills:
Proven customer support experience.
Proficient with MS Office Suite.
Strong multitasking ability.
Track record of over achieving quota.
Strong phone etiquette.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.

Apply Now