Front Desk Associate

Top Job

Located in Peoria Heights, IL

Salary: $16/HR

*****HOT JOB ALERT*****

 

Front Desk Associate

 

SUMMARY:

Accommodates guests of hotel while displaying the highest standards of quality guest service. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

- Responsible for counting cash, maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.

- Daily checks the front desk log for problems, special requests, etc.

- Greets, registers, and assigns rooms to guests. Correctly codes and provides guest key cards.

- Transmits and receives telephone messages when necessary.

- Works diligently to ensure arrival dates on reservations are correct. Checking 3^rd party reservations as necessary.

- Communicates all information to the following shift to ensure a smooth transition. 

- Works closely with all hotel departments to ensure the highest quality of customer service. 

- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.  Explains in-room and hotel features. 

- Responsible for completing all required shift paperwork and reports as assigned by management. 

- Responsible for completing all end of shift cash closing procedures. 

- Keeps records of room availability and guests’ accounts.

- Computes bills, collects payment, and makes changes for guests.

- Makes and confirms reservations. 

- Posts charges such as room, food, liquor, or telephone to ledger.

- Completes daily-required shift checklists.  

- Walk through of first floor to maintain the safety of building.

- Must wear required uniform.  Must maintain a neat, clean and well-groomed appearance. 

- Performs other duties as assigned by management. 

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED) or one to three months related experience.  Must possess strong organizational skills and be detail oriented. 

 

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers. 

 

Apply online or at our office:

Express Employment Professionals can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support. Kylie Rathmann is eager to serve as your contact for this position, as well as many others in our area. Take the first step towards your success. Apply with Express today!

ExpressPros.com/PeoriaIL

 

Our location:
4111 N Prospect Road, Peoria Heights, IL 61616

(309) 682-2888

 

Need more information about this job?

Contact Demetrius, Employment Specialist, at (309) 682-2888 or by email Demetrius.Davis2@Expresspros.com OR Jobs.PeoriaIL@ExpressPros.com         

 

About us:

Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America and Central Illinois, we’re ready to help you take the next step in your career.  

 

Express Employment Professionals of Peoria has helped strong applicants build their careers since 1989.  Globally, Express employs more than 500,000 people across more than 830 locally owned franchises worldwide.

 

Building your career. Building relationships. Apply with Express today.

ExpressPros.com/PeoriaIL

 

Apply Now