Customer Service Representative

Located in Hapeville, GA

Salary: 20

Our team is looking for an experienced customer service representative who can handle a high-volume workload in a semi-fast paced environment. We need an enthusiastic individual who can work well independently and willing to assist other team members when needed.

 

Mon- Friday 8am-5pm

Salary- $20 per hour / Weekly Pay

Responsibilities & Duties

• Ensure customer satisfaction is met with timely and efficient service and a pleasant attitude
• Answer incoming phone and email inquiries
• Inquires include but are not limited to shipping documents, product availability, samples of products, freight quotes as well as direct customers to appropriate territory Sales Managers

• Process orders received by email from customers
• International and domestic transportation arrangements
• Process purchase orders for transportation service requests
• Inventory allocation
• This includes coordination with the Supply Chain team for product availability

• Occasionally assist finance with collections and process invoice corrections as needed
• Provide support to his/her Sales Manager(s) which will include but is not limited to completion of paperwork for new accounts and credit limit requests
• Track orders from point of order to delivery
• Daily and monthly reporting

Qualifications and Skills required:

• Must be at least 18 years of age
• High school diploma/GED (bachelor’s degree preferred)
• Candidate must have a working knowledge of Microsoft Office and experience using ERP system software
• Excellent written and verbal communication skills
• Strong emphasis on attention to detail
• Critical thinking is a must
• Comfortable with data entry and repetitive tasks
• Good time management skills
• Well organized with great priority setting skills
• Must be available to work late on occasion
• Ability to remain professional and courteous with internal and external customers

 

 If interested, please send your resume to: jobs.southwestatlantaga@expresspros.com or call us at 770.809.1188 to schedule a telephone interview.

 

Office Hours: M-F 8:00am- 5:00pm

 

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