Service Dispatcher/Customer Service

Top Job

Located in Queenstown, MD

Salary: $20/hr

Express is a full service staffing and recruiting firm with an international presence and local ownership. Our location services the Delmarva Peninsula from Chestertown, MD to Wallops Island, VA, and Bay to Ocean. We assist local companies in hiring qualified individuals for their openings in office, commercial, industrial, and medical settings, including temporary, evaluation hire and direct hire placements. Expand your search with Express!

Our client is seeking a Service Dispatcher/Customer Service Rep!

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration and productivity of the Service Department.   The incumbent is responsible for creating a positive first impression for all callers and visitors. Reliability, Initiative, integrity and organizational skills are essential to achieving departmental goals in this position.  Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians, suppliers, and service customers. 

Job Qualifications:

• Operating a multi-line telephone system.  Answering and transferring callers to the appropriate staff member.  Taking and distributing messages as needed.
• Greeting, announcing and directing visitors and customers.
• Assist the sales staff with job folders and other projects as needed.
• Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
• Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
• Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
• Cooperating with all Department Managers in support of all facets of the Service Department''s goals and objectives.
• Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
• Performing related staff-level duties as directed by the Service Manager.
• Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
• Excellent oral and written communication skills.
• Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician is desirable.
• Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.

Key Competencies:

• Honesty- Integrity-Dependability
• Excellent Customer Service skills
• Ability to communicate empathy
• Detail oriented
• Able to multi-task
• Basic knowledge of Microsoft Office applications
• Knowledge of Service Titan software a plus

 

Interested? Give us a call TODAY -(410) 820-8888 or (410) 860-8888!

We also accept applications in the office or online at www.ExpressPros.com. Resumes are okay too! You can email one to our Easton or Salisbury office.

Not looking, but know someone who is? We offer referral bonuses! Help your friends and family while you also help yourself!

 

 

 

 

 

 

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