Lead HVAC Dispatcher - previous experience preferred

Top Job

Located in Redding, CA

Salary: $18-$23 per hour dep on exp

PLEASE READ THE JOB DESCRIPTION CAREFULLY AND, IF YOU DO NOT QUALIFY, PLEASE SEND YOUR RESUME TO JOBS.REDDINGCA@EXPRESSPROS.COM FOR CONSIDERATION FOR OTHER POSITIONS.

About Express:

Express Employment Professionals, named ClearlyRated Best of Staffing® Client and Talent Awards winner for the past 7 years, is hiring for a local client company in Shasta County.  We help people in our community find work every day.  Express Employment Professionals in Redding wants to make a difference locally and across North America.  With more than 800 locations across the U.S., Canada, and South Africa, we are on a mission to put a million people to work annually.

About the Client:

Express is partnering with a local, well-established HVAC company in Shasta County.

About the Position:

We are looking for a Lead Dispatcher who thrives in a fast-paced environment, enjoys solving problems, and isn't afraid to take ownership. This position is more than scheduling service calls, it's about leading the dispatch team, supporting our technicians, and helping create an exceptional experience for every customer we serve.  We are looking for someone who believes in doing the right thing, communicates with honesty, and understands that accountability and compassion can go hand in hand.

Job Description/ Responsibilities:

•    Leading the daily operations of our dispatch department while setting the example for professionalism, organization, and customer care.
•    Scheduling and dispatching service technicians based on urgency, location, technician strengths, and customer needs.
•    Communicating with customers throughout the day so they always know what to expect.
•    Following up on recommended repairs, pending estimates, ordered parts, warranty items, and maintenance agreement renewals to ensure nothing falls through the cracks.
•    Working alongside technicians to help them stay productive while providing them with the support they need to succeed.
•    Reviewing completed work orders and ensuring service tickets are accurate and invoiced promptly.
•    Processing warranty claims and coordinating with manufacturers and suppliers when needed.
•    Assisting with customer payments, accounts receivable, and following up on overdue accounts professionally when necessary.
•    Maintaining organized customer records, office files, purchase orders, and administrative tasks that keep our office running efficiently.
•    Helping train and mentor office staff while creating a positive, solution-oriented work environment.
•    Looking for ways to improve processes rather than simply maintaining them.

Qualifications:

•    Has previous HVAC dispatching experience.
•    Has leadership experience or is ready to step into a leadership role.
•    Can make decisions confidently while remaining calm under pressure.
•    Enjoys coaching others and helping teammates succeed.
•    Is highly organized and naturally follows through on commitments.
•    Communicates professionally with customers, technicians, vendors, and coworkers.
•    Takes pride in producing accurate work and paying attention to the details.
•    Understands that every interaction reflects on the company.

Shift:

Monday-Friday

Benefits:

After probationary period

Compensation:

$18-$23 per hour depending on experience

About You:

You are attentive, responsive, and can take control of situations. 
You are personable, determined, and driven to make a difference. You can see beyond a problem, respond to situations in crafty ways, and put a positive and professional spin on any situation.
Multitasking and professionalism are natural habits. 
You thrive on succeeding, overcoming challenges, and have an exceptional work ethic.
Friends and co-workers describe you as a highly organized and productive person.
You are a team player and an individual performer who can quickly connect with others inside and outside of the company.
You naturally possess a “can get it done attitude” even when the odds are not in your favor.
You are very organized and disciplined and can effectively manage multiple conflicting priorities and deadlines in a rapidly changing environment.
You are reliable and are always looking for what to do next.
You are at least 18 years of age.

Pre-employment screenings if required by the client

Express Employment Professionals – Redding
2697 Victor Avenue
Redding, CA  96002
530-221-7044 call or text
Jobs.ReddingCA@ExpressPros.com

#Redding2340
Express Employment Professionals is an equal opportunity Employer.