Agency Operations Specialist

Located in Bellevue, WA

Salary: $21.00

Computer savvy, basic MS Office knowledge with Intermediate Excel knowledge needed. Thrive in a fast paced, deadline driven environment.  Data entry focus (entering/changing names, addresses, etc.)  No industry experience necessary, just a demonstrated ability to multitask administratively.

Summary

In this position you will gain a complete and broad range of knowledge in Contracts and Licensing and Commissions. Agency Operations Representatives are responsible for providing support for analyzing distribution partners data, agent adds, changes, commission inquiries, as well as all other related production work in a timely and thorough manner. The Agency Operations Representative must accurately review, process, and answer agent related requests and inquiries, as well as have the ability to improve upon the efficiency of company guidelines by frequently assessing their effectiveness. This position requires excellent customer service skills and the ability to problem solve.

Responsibilities

• Process Distribution Partners’ appointments, agent change requests, commission inquiries, and status requests resulting in accurate and timely commission payments within state regulations and internal procedures
• Proficiently provide excellent customer service and telephone etiquette, with timely handling of appointment, commission, EAM, and status calls 20%
• Correctly interpret and apply contractual terms and obligations to policy hierarchies
• Perform any necessary QA to ensure accuracy of all agent data

Required/Preferred Qualifications

Education Required:

Degree/Certification required: high school diploma

Minimum Years of Related Work Experience Required:

Minimum years’ experience required: 3 yrs clerical experience or equivalent

Specific Industry and/or Specialty Experience Required:

Possess strong ability in the following skill areas: • Data entry • Attention to detail • Math skills • Microsoft Office Excel • Written and verbal communication

Skills and Abilities Required:

Ensure that commission information is maintained as confidential Possess full working knowledge of standard and specialty contracts Analyze and create correct business relationships to accurately represent business entities for payments in multiple systems Tactical focus Works on own initiative to manage assigned work processes Individual contributor who actively promotes and participates in collaboration and in maintains open lines of communication across functions and departments Expert research skills Proactive investigator and expert problem solver Curious to delve under the surface for root cause discovery Seeks responsibility and accountability Organized in work habits and excels in precise documentation Demonstrated commitment to excellent customer service

Schedule:

Monday to Friday 8am – 5pm

There are multiple ways to apply! Call us today at 425.747.2424, send us your resume at Jessica.Rice3@ExpressPros.com with the job you are interested in, or apply online today https://www.expresspros.com/BellevueWA/

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