Customer Service Coordinator

Top Job

Located in Utica, NY

Seeking a Customer Service Coordinator with excellent communication and technical skills to be responsible for the following:

DUTIES & RESPONSIBILITIES

  • Monitor & handle incoming emails, phone call, faxes
  • Daily order management & scheduling.
  • Create & manage customer accounts to include requests for quotes and literature.
  • Oversee product exchanges, returns or complaints & resolve inventory issues.
  • Database management (accounts, pricing, etc.)
  • Build & maintain strong customer relationships.
  • Work closely with and support Sales, Finance & Warehouse team members to ensure exceptional customer experiences.
  • Invoice processing and Filing
  • QUALIFICATIONS & EXPERIENCE
  • Excellent verbal & written communication skills.
  • Personable on phone and in email correspondence
  • Ability to multi-task, work independently & exercise good judgement.
  • Able to identify, analyze & proactively manage and resolve problems.
  • Strong work ethic with a professional, positive attitude.
  • Ability to prioritize workload and adjust in a fast-paced environment.
  • Willingness & demonstrated ability to cooperate, work and communicate effectively with co-workers, supervisors, subordinates and outside contacts.
  • Proficient in Microsoft Word & Microsoft Excel is required.
Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502




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