Customer Service Manager

Top Job

Located in Farmington Hills, MI

Salary: Competitive wage

Express Employment Professionals is looking for a qualified Customer Service Manager for our client in Southfield, MI!

Our client is a community based financial company that delivers future planning, education, and support to member all over the metro-Detroit area.

Customer Service Manager Duties:                                                                                                  

  • Monitor and oversee all employees during scheduled shifts
  • Coaching and motivating staff
  • Review program details and trouble shooting
  • Managing activities which include: payments processing, proper handling of credit card information, changing payment dates, and retaining customers.
  • Auditing calls to ensure accuracy

Customer Service Manager Qualifications:

  • 3+ Years of management experience in customer service or call center environment
  • Proven managerial skills such as evaluating employees, corrective action experience, escalated call and retention experience
  • Ability to multitask, communicate effectively, evaluating and motivating employees 
  • Open availability- Monday-Friday

Customer Service Manager Perks:

  • Flexible schedule
  • Positive and friendly atmosphere
  • Weekly pay and the option for health insurance immediately
  • Competitive wages
  • Direct Hire option available after 4 months (typical)

Qualified candidates can reply to this posting with an updated resume. Our client is looking to interview, hire and start training right away!

Express Office: Farmington Hills
24387 Halsted Road
Farmington Hills, MI 48335