Collections Representative

Top Job

Located in London, ON

Collections Agent

Express is recruiting Collections Agent on an evaluation hire basis for our client in London, ON! The successful candidates in this role will be responsible for managing incoming, and outbound telephone calls that are shared among all staff in centre. Main goal is to negotiate repayment solutions with customers on their existing debt. Meet or exceed performance related targets.

Responsibilities of the job:

  • Win-win negotiation
  • Manage calls on an automated dialer
  • Verify and update account information once contact has been made with the right person
  • Utilize effective probing questions, objection handling,
  • Remain current with regulatory updates and internal collection processes and practices
  • Move accounts to appropriate location depending on outcome of call
  • Provide excellent customer service
  • Attend and participate in team meetings and training
  • Attend and participate in coaching sessions
  • Additional duties as requested by manager/supervisor

Job Requirements:

  • Completion of high school education
  • Previous experience in collections, call centre and/or sales
  • Minimum typing speed of 30wpms
  • Strong computer skills and proficiency with MS Office (Word, Excel, Outlook)
  • Strong communication skills both written and verbal
  • Ability to remain compliant
  • Clean criminal background check required
  • Ability to work between the hours of 9am-9pm, including weekends

Why Work for Express:

  • Compensation: $16.00 per hour plus lucrative commission and bonus earning potential
  • Referral bonuses available
  • This client offers comprehensive training, including classroom and on the phone

After We’ve Placed You in Your Dream Job, Remember to Keep in Touch!

To Apply:Email: Jobs.LondonON@expresspros. com wit the title "Collections Agent"

Online Application:


In Person:300 Dundas Street, 2nd Floor, Suite 200 (8 to 5 p.m. M-F)


Express Employment Professionals is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience

Express Office: London
300 Dundas Street
Suite 200
London, ON N6B 1T6