Order Management Specialist
Located in Eagan, MN
Salary: Up to $18/hr
Express Employment Professionals is currently assisting an industry leading company in their search to fill an Order Management Specialist job in Eagan, MN. This is a contract to hire opportunity starting immediately. As an Order Management Specialist you will enter customer orders, interact with customers, and resolve issues. Apply Now if you meet the qualifications listed below!
Responsibilities for this Order Management Specialist job include:
- Performs entry of customer orders into SAP
- Interacts directly with clients as liaison and advocate to handle a variety of post-sale support functions and transactions, such as;
- Resolution of billing inquiries, issues with parts, RMAs, credit claims/disputes, and account management issues.
- Order status, product availability, recalls, settlement agreement entitlements, and fulfillment requirements.
- Coordinates with other departments as needed to improve service provided to customers.
- Additional project activities and other duties as assigned
- 2+ Years’ experience in a customer care or service related environment
- Outstanding attention to detail and accuracy
- Excellent communication skills – both verbal and written
- Must have strong interpersonal skills and an ability to work in a team environment
- Ability to provide a premier customer experience – even under challenging circumstances dealing with conflict situations
- Strong problem solving and analytical skills, and competent with numbers
- Time management skills and efficiency are critical
- On call schedule performed remote, approximately 4 hrs, every 6 weeks
- Knowledge of SAP (mainly the Sales & Distribution module) preferred
- Knowledge of Salesforce.com or other CRM modules is a plus
- Proficiency in Spanish a plus
Work Schedule - Pay: 8 AM start – Pay up to $18
Express Employment Professionals provides one of the most comprehensive benefits packages in the industry to contract workers.
- Holiday and vacation pay
- Medical benefits
- Safety incentives
Click on Apply Now to be considered for this Order Management Specialist job in Eagan, MN or you can contact Maria Nelson at Maria.Nelson@expresspros.com for more information. Visit our website www.ExpressPros.com to search for other opportunities that are currently available.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Express Office: Eagan (Minneapolis/Saint Paul Metro)
1266 Lone Oak Road
Eagan, MN 55121