Entry Level Customer Service **Bilingual**

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Located in Eden Prairie , MN

Salary: $15.50-$16/hr

Express Employment Professionals are helping a local Eden Prairie company in their search for a Bilingual Customer Service member. In this roll you will be responsible for providing administrative support and data entry.  The Main Duties of this position require attention to detail strong customer service skills, and a broad knowledge of the carrier side of our business. This is an ENTRY LEVEL position with room for GROWTH and continuous learning!! Applicants MUST speak English and Spanish fluently

Responsibilities

  • Update carrier account information,
  • handle incoming phone calls and field carriers questions
  • process insurance certificates for the carrier network
  • Responsible for accurate data entry and logging
  • Maintain acceptable service levels and individual goals
  • Attend 1 on 1 meetings and monthly departmental meetings
  • Stay current on departmental procedures and processes
  • Be knowledgeable of other areas of the business
  • Other duties as assigned

Requirements

  • MUST SPEAK ENGLISH AND SPANISH FLUENTLY
  • Excellent computer skills including Microsoft Applications (Outlook, Work and Excel)
  • Previous Customer Service experience preferred
  • Ability to multi-task
  • Attention to detail
  • Ability to field upset carrier calls and handle them in a professional manner
  • Ability to work in fast-paced team atmosphere
  • Organized
  • Professionalism
  • High school diploma or GED equivalent
  • Business Casual – Jeans are fine

Work Schedule and pay

  • Mon-Fri
    • 8am-5pm
  • $15.50-$16/hr

 

 

Express Employment Professionals provides one of the most comprehensive benefits packages in the industry to contract workers.

-Holiday and vacation pay

-Medical benefits

-401K -Safety incentives

-Training

 

To be Considered for this Position Please Contact Shayelynn Dvorak 952.915.2018 or by email Shayelynn.Dvorak@Expresspros.com

Express Office: Edina (Minneapolis/Saint Paul Metro)
5151 Edina Industrial Boulevard
Suite 100
Edina, MN 55439




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