Inbound Sales Representative
Located in Belleville, MI
Express Employment Professionals is looking for an experienced Inbound Call Center Representative for our client in Belleville, MI!
This is a high volume inbound call center accepting calls from automotive retail chains and individuals who are seeking automotive parts and need assistance with price quotes, shipping estimates, payment processing and general guidance for their transaction. No cold calling!
Inbound Call Center Representative Responsibilities and Duties
- Generates revenue by promoting sales of new and existing products.
- Assists customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.
- Provides ongoing customer and technical service on existing accounts.
- Processes orders – performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data.
- Seek out opportunities for up-selling and price negotiation.
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Advises customer on substitution or modification of part when part requested is not available.
- Dispatches delivery of orders, as necessary to comply with customer requests.
- Observes changes in inventory so as to insure minimum stock levels.
- Assumes other duties as assigned.
- Handling incoming and outgoing emails with clientele and within the company.
Inbound Call Center Representative Qualifications and Skills
- Energy and enthusiasm to help our customers find the products they need
- The ability to relate to our customers and help them solve problems
- Punctuality and attention to detail are critical
- Call center, customer service or automotive industry exposure in previous job duties a plus.
- Solid work durations (at least a year in recent positions)
- Flexible work hours until 7:00 p.m. with option to work Saturdays
- Reliable attendance a must.
Inbound Call Center Representative Benefits
- Immediate Openings
- Weekly pay and the option for health insurance immediately
- $14/hr to start
- Direct Hire option available after 4 months (typical), with commission incentives
Express Office: Farmington Hills
24387 Halsted Road
Farmington Hills, MI 48335