Technical Support Representative

Top Job

Located in Shakopee, MN

Salary: $17.00/hr

Express Employment is currently hiring for a Technical Support Representative in the South Metro! This individual will be responsible for providing support via phone and electronic communications. It requires excellent customer service to our business partners and end-user customers.

Responsibilities:
-Responsible for providing accurate and timely support for our products.
-Communicate directly with external customers to ascertain difficulties with products and assist in resolving them.
-Navigate user’s issue and provide a positive customer experience.
-Promptly answer support related emails, phone calls and other electronic communications.
-Manage, prioritize, and resolve or escalate support requests as appropriate.
-Deliver exceptional customer service on every communication, which includes demonstrating patience, the ability to listen, empathize, analyze, and adapt to customer situations adeptly.

Qualifications:
-1 year experience in Technical Customer Support desired
-Excellent communication skills, both written and verbal
-Ability to quickly learn technically related material
-Logical thinking and problem solving capabilities
-Intermediate computer skills, including experience operating within a Windows environment

If you are interested in this position, please give us a call at 952-469-5112 or send your resume to jobs.lakevillemn@expresspros.com!

We look forward to hearing from you. :)

Shakopee Ave E, Shakopee, MN 55379, United States
Express Office: Lakeville (Savage)
8275 210th Street West
Lakeville, MN 55044




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