Customer Service Representative
Located in Glen Carbon, IL
Job Summary: Our client in Madison County is looking for multiple Customer Service Representatives to join their team. The Customer Service Representatives will be responsible for taking inbound calls, assisting with customer needs pertaining to company services and products, answering inquiries, and presenting resolutions to problems. Will address customer concerns efficiently, courteously and professionally, and will provide excellent customer service even when handling difficult calls.
Location: Madison County, IL
Position type: Full Time
Schedule: Monday-Friday, 8a-5p
Qualifications: Must have previous customer service/telephone experience, a High School Diploma/GED, computer and phone skills, proficiency in typing and Microsoft Office, knowledge and ability to multitask, remain positive and prevent escalations. Must have experience using an electronic health record or scheduling software. Good interpersonal and organizational skills, attention to detail, and discretion with HIPAA and other confidential information. Successful candidates will be able to work with others to improve customer service skills, maintain system knowledge and have a punctual attendance record. Must be able to commute to various office locations to perform assigned duties. Must have a valid driver’s license, private automobile insurance and be insurable.
How to Apply: Click the blue button below and submit a completed application to the Edwardsville office. Call 618-288-8011 with any questions or inquiries.
About Express Employment Professionals: Express was founded in 1983 and began franchising in 1985. A privately held company, Express has more than 675 office locations in the U.S., Canada, and South Africa. Express Employment Professionals provides employment solutions to job seekers in need of a job that matches their skills and schedule. There are many advantages by choosing Express. One application makes you eligible for multiple positions with top companies, and there are no fees for job seekers.
Benefits Available to Express Associates:
- Holiday Pay (6 Days observed)
- Vacation Pay
- Medical Plan
- Dental Plan
- 401(k) Retirement Savings Plan
Express Office: Edwardsville
20 Junction Drive West
Glen Carbon, IL 62034