Export Customer Service Rep

Top Job

Located in Virginia Beach, VA

Salary: $15.00 hr

 

Our client, an Import/Export company is searching for an Export CSR to work in their Virginia Beach service center.

  

HOURS: 9:30am - 6:00pm firm

PAY: $15.00 hr 

TO APPLY: email your resume to:

joy.hart@expresspros.com or shannon.bower@expresspros.com and include the job title (Export CSR, J080) on the subject line. If your experience and skills match the job requirements we will contact you to continue the screening/interview process.

 

JOB DESCRIPTION:  

  • The Customer Service Representative is a team position.
  • The CS team provides support to the company customer base via facilitation of booking placements, and rate inquiries;
  • Responds promptly to customer inquiries and requests, researches incidents and problems as needed;
  • Directs and guides customer behavior according to the business plan and departmental policies, processes and procedures; provides recommendations for process improvements. 
  • Individual CSR’s support other team members as needed to support the team as a whole; and members may assume various roles on any given day.
  • Candidates must be able to multitask, maintain a calm demeanor under high pressure and stressful situations and be willing to work overtime if deemed necessary (as directed by the manager). 
  • Must be a team player, and be open and accepting to an environment of changing roles and responsibilities.

 

Must be proficient in the following skills for consideration:

  • Customer Service Minded: "willingness to serve" attitude and the ability to maintain a focused knowledge of specific customer needs
  • Excellent written and verbal communication skills:

ability to articulate information both to customers and co-workers and peers within the ACL organization in a succinct and professional manner using a variety of mediums

  • Multitasking abilities to include, problem solving, sound decision making, and critical thinking skills:  ability to analyze situations, weigh out alternative opportunities, resolve customer and organizational issues, and be able to summarize events in a well written manner for presentation to decision makers and customers.
  • Must be able to handle multiple tasks in a fast-paced environment, and be open and accepting to changing conditions
  • Professionalism:  Required at all times, especially when working with difficult customers and other internal business units
  • Excellent organizational skills:  Ability to manage an organized workplace including mailbox and workplace to promote efficiency and accuracy.
  • Initiative:  Ability to recognize opportunities and take on tasks independently; a willingness to accept assigned tasks and be open to constructive criticisms.
  • Team attitude:  A desire to be part of a cooperative team that shares common visions, works hard, and supports all members

 

  • Must have at least 2 years export customer service in the Ocean Transportation field
  • Must have 2 years of college
  • Must have Good keyboarding skills (min 35+ accurate wpm)
Express Office: Virginia Beach
4530 Professional Circle
Suite 1B
Virginia Beach, VA 23455




Apply