Bilingual Customer Service Rep

Top Job

Located in Roseburg, OR

Salary: $13.75

As a Spanish/English bilingual Customer Service Representative, you will support amazing and well-known companies.

  • Provide exceptional client and customer service
  • Able to use several ways to communicate such as email, phone and chat
  • Strong listening and communications skills
  • Ability to troubleshoot and de-escalate customer issues while accessing information
  • Collaborate with team members
  • Requires effective oral and written communication skills
  • Must have a positive and solutions-oriented attitude
  • Ability to effectively use a computer and headset
  • Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality
  • Must have strong attendance habits
  • Friendly and professional phone etiquette, expressing gratitude for customer participation
  • Accurately process and record call transactions using a computer and designated tracking software
  • Educate customer information, ensuring data integrity
  • Assist in preparation of daily, weekly or monthly reports
  • Special projects and other duties as assigned
  • Must be bilingual in English and Spanish with the ability to speak, read, write grammatically correct correspondence in both languages
  • Fulltime, $13.75/hr

 

 

Express Office: Roseburg
3019 Northwest Stewart Parkway
Suite 305
Roseburg, OR 97471




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