Customer Service Specialist - Call Center

Top Job

Located in Roseville, CA

Salary: $12.00/hr

EXPRESS EMPLOYMENT PROFESSIONALS- ROSEVILLE, CA

IS CURRENTLY ACCEPTING APPLICATIONS FOR THE FOLLOWING OPPORTUNITY:

 

CUSTOMER SERVICE SPECIALIST CALL CENTER

Roseville, CA

Compensation: $12.00/hr

 

KEY RESPONSIBILITIES:

 

  • Heavy inbound/outbound call volume in a call center environment

  • Must be able to handle 180+ phone calls per day and meet other performance metrics like avg talk time, hold time, etc.

  • Handles customer inquiries via phone call and online within specified time frame
  • Consistently demonstrates exceptional customer service skills, to include excellent phone etiquette, friendly and upbeat disposition, and verbal communication skills
  • Follows established procedures for setting reservations to include proper documentation
  • Demonstrates the ability to instantly build rapport with clients
  • Assists and informs clients by scheduling service appointments, explaining procedures, answering questions, and providing all required information
  • Practices active listening skills while assisting clients
  • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
  • Updates/Maintains job knowledge by studying product descriptions and training material provided
  • Maintains excellent attendance and punctuality
  • Upholds schedule adherence
  • Maintains excellent communication with all service personnel and other departments and conducts themselves in a professional manner at all times
  • Follows department and company guidelines to include proper safeguarding of customer information
  • Maintains acceptable call stats consistently, and demonstrates proficiency in all required tasks
  • Demonstrates ability to build strong working relationships with team members and across the organization
  • Adheres to all inbound and outbound call guides and scripts
  • Must possess ability to multi task in a fast paced environment
  • Exhibits exceptional organizational skills, time management, and quick learning skills
  • Maintains outstanding quality on calls by achieving high call scores

 

Key Requirements:

  • Must have a Valid Drivers License Report

 

Candidates must consistently display exceptional verbal communication, phone etiquette, active listening, and people skills.  Must be detail oriented and have the ability to multi task in a fast paced environment with an emphasis on customer focus.

 

EDUCATION REQUIRED:

 

  • High School Diploma or higher

 

WORK SCHEDULE AND PAY: 

  • This is an evaluation-hire opportunity with potential for long term! You MUST work 4 months before Conversion is considered. 
  •  Hours of operation/Monday through Sunday 7 AM- 6:30 PM – must have open availability – working 40 hours per week
  • Must be able to work a flexible schedule, including weekends (40 hours per week). Overtime may be requested as well.
  • Pay is $12.00/hr, and goes to $13 , along with potential for bonuses, after evaluation period met.

 

 

To be considered for this position, please click here to submit your resume and a

Staffing Consultant will make contact with you once received. 

Thank you for inquiring into Express Employment Professionals! 

 

 

 

 

LET’S BE SOCIAL! CHECK US OUT AT THE FOLLOWING SOCIAL MEDIA SITES:

        

Express Employment Professionals

5701 Lonetree Blvd Ste 302 Rocklin, CA 95765  (916) 781-0177

 

Express Office: Roseville (Rocklin)
5701 Lonetree Boulevard
Suite 302
Rocklin, CA 95765




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