Operations Support Specialist

Top Job

Located in Virginia Beach, VA

Salary: $14.00 hr

OPERATIONS SUPPORT SPECIALIST position now open with our client, a Virginia Beach commercial cleaning company, has been serving commercial businesses in Hampton Roads for over 40 years. Their custom cleaning solutions, quality assurance program, professional people and responsive service levels and values have set them apart in the market and contributed to their growth.


  • Evaluation Hire, Permanent, Full Time position
  • Shift: To begin 8:30am - 5:30pm M-F with the possibility that one day may be from 11 am to 8 pm.
  • Pay: $14.00 hr
  • TO APPLY: Please email your up to date resume (in a normal Word Document or other editable format; no links please) to: joy.hart@expresspros.com and include the job title (Operations Support Specialist, I054) on the subject line. If your experience and skills match the job requirements we will contact you to continue the screening/interview process.


Job Summary:

  • The Operations Support Specialist assists and supports operations to perform to its fullest in an administrator and HR/Personnel type role.
  • You will optimize departmental performance through accuracy, timeliness and communications to best serve our customers and employees.
  • You are the face of the company to prospective employees as well as interface with current employees and customers on the phone and are key to fostering culture.
  • Beyond answering phones and greeting people as they come in the office, you are responsible for finding and screening the team of cleaning technicians, orientation, updating employee records and schedules, running reports, managing and dispersing work tickets, entering and maintaining customer data as well as supply, inventory and key management.


Key Responsibilities:

  • Greeting people, answering phones and dispersing messages
  • Finding and screening, conducting first round interviews with prospective cleaning technicians.
  • Conducting in-office training, orientation as well as tracking the field training process
  • Updating and maintaining employee records as well as schedules
  • Create and update work tickets and run appropriate reports
  • Set up new jobs in customer systems and help coordinate start-ups
  • Respond to customer & employee issues, track and disperse to appropriate manager
  • Supply, Inventory and Key management
  • Update and maintain schedule of inspections and labor hours and help with payroll
  • Support Operations by attending meetings and taking any projects or tasks assigned
  • Ensure the correct implementation of operational policies and procedures while always looking for areas of improvement
  • Jump in with support whether that be cleaning at a job site or going out and getting supplies


Required Skills:

  • Excellent communication skills to handle day-to-day telephone calls with employees and customers
  • Detailed obsessed with data integrity and ability to track and juggle multiple activities
  • Strong document and process skills
  • Embraces, enjoys and is skilled with learning new software systems
  • Knowledge of Microsoft Suite especially Word, Excel, PowerPoint and One Note
  • Experience interviewing, screening and training personnel a plus
  • Supply and inventory management a plus

Strong fit with Core Values (Always Do What is Right * Increase Brand Value * Demonstrate Honesty, Integrity and a Hard Work Ethic * Total Customer Satisfaction * Go the Extra Mile * Persevere with a Servant’s Attitude * Accountability to Commitments)




The Virginia Beach Express Employment Professionals office has placed over 4,500 qualified candidates with local Virginia Beach area companies. The majority of our positions are PERMANENT positions, although temporary positions are also available. We are a great resource for job seekers, and there is never a fee to our applicants for our services. Express Employment Professionals was founded in 1983 and today employs hundreds of thousands of people, with over 800 franchise locations worldwide. Express also offers affordable health insurance to qualified employees and their families.

Express Office: Virginia Beach
4530 Professional Circle
Suite 1B
Virginia Beach, VA 23455