(I665) Customer Service Agent
Located in Saint Cloud, MN
A local eyeglass lens company is searching for a Customer Service Agent to maintain multiple duties such as:
- Providing appropriate technical and/or product-related information / consultation when needed.
- Recommending appropriate products (lens style, material, anti-reflective coatings) based on customer inquiries.
- Responding to, investigates and resolves customer requests and inquiries via all modes of communication (phone, fax, instant message, and email) in a timely & courteous manner, in particular: receives, records and routes customer orders and order changes in an appropriate manner, answers status requests on existing orders, and manages difficult customer situations in a calm and professional manner.
- Proactively follow up on customer requests, orders and/or any further issues in a timely manner.
- Assist internal stakeholders with inquiries related to accounts, products, services and status of orders.
- Documents pertinent information in the provided tools.
- Helps build customers’ interest in new products (lenses, coatings) and services.
- Actively gathers feedback and drives continuous improvement of services and processes to increase efficiency.
Requirements for this position:
- 3 to 5 years customer service and or optical background/experience
- Ability to work in a fast paced environment and under certain time pressure, high flexibility & adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level
- Demonstrate high degree of customer focus and a positive customer service attitude
- Strong verbal and written communication skills
- Excellent interpersonal skills for professional interactions with customers and internal stakeholders
- Proficient in problem solving, teamwork, and time management skills
- Willingness and ability to learn optical skills & knowledge
If interested please apply online at www.expresspros.com/applyonline and email resumes to Dana.Gruber@ExpressPros.com
Express Office: Saint Cloud
1410 West Saint Germain Street
Saint Cloud, MN 56301