(I665) Customer Service Agent

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Located in Saint Cloud, MN

Salary: DOE

A local eyeglass lens company is searching for a Customer Service Agent to maintain multiple duties such as:

  • Providing appropriate technical and/or product-related information / consultation when needed.
  • Recommending appropriate products (lens style, material, anti-reflective coatings) based on customer inquiries.
  • Responding to, investigates and resolves customer requests and inquiries via all modes of communication (phone, fax, instant message, and email) in a timely & courteous manner, in particular: receives, records and routes customer orders and order changes in an appropriate manner, answers status requests on existing orders, and manages difficult customer situations in a calm and professional manner.
  • Proactively follow up on customer requests, orders and/or any further issues in a timely manner.
  • Assist internal stakeholders with inquiries related to accounts, products, services and status of orders.
  • Documents pertinent information in the provided tools.
  • Helps build customers’ interest in new products (lenses, coatings) and services.
  • Actively gathers feedback and drives continuous improvement of services and processes to increase efficiency.

Requirements for this position:

  • 3 to 5 years customer service and or optical background/experience
  • Ability to work in a fast paced environment and under certain time pressure, high flexibility & adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level
  • Demonstrate high degree of customer focus and a positive customer service attitude
  • Strong verbal and written communication skills
  • Excellent interpersonal skills for professional interactions with customers and internal stakeholders
  • Proficient in problem solving, teamwork, and time management skills
  • Willingness and ability to learn optical skills & knowledge

If interested please apply online at www.expresspros.com/applyonline and email resumes to Dana.Gruber@ExpressPros.com

Express Office: Saint Cloud
1410 West Saint Germain Street
Suite 101
Saint Cloud, MN 56301




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