RV Warranty Administrator

Top Job

Located in Nipomo , CA

Job Description

We are looking for a driven, focused, patient and detail oriented individual to research a variety of manufacturers and brands in order to find exactly what each customer is requesting for their recreational vehicle.

Essential Job Functions:

  • Fosters and maintains excellent relations between customers and store
  • Answers incoming telephone calls and responds in a courteous and professional manner
  • Assists service advisor in scheduling service appointments according to scheduling policies
  • Greets all incoming customers in a professional and courteous manner
  • Assists service advisors in write up of incoming customers work orders
  • Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
  • Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
  • Fills in as needed as service dispatcher
  • Participates in training as prescribed by management
  • Assists technicians as needed with diagnosis, authorization or repairs
  • Follows up on open work orders as per policy of dealership
  • Follows all rules, regulations and laws with regard to moving dealership owned or customer's units
  • Maintains a clean and safe work environment.
  • Acknowledges all guidelines and policies as described in company policy handbook.
  • Maintains a safe work area for customers and coworkers
  • May cross train to perform other duties

Essential Job Skills:

  • High School Diploma or equivalent preferred
  • One year of RV experience preferred but not required
  • Experience working at a dealership may be helpful
  • Strong computer skills
  • Working knowledge proper and safe use of equipment
  • Excellent organizational/sequencing skills
  • Working knowledge of activities, methods, procedures and policies of the Service Department
  • General knowledge of product installation activities
  • Valid Driver's License may be required
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
  • Ability to accept additional tasks, duties and/or direction from management
  • Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV

Job Type: Full-time

Express Office: Santa Maria
222 West Carmen Lane
Suite 102
Santa Maria, CA 93458