Guest Services Representative

Top Job

Located in Destin, FL

Job Summary

The Guest Service Representative role is for the right person who is able to multi-task; be cheerful and possesses a good command of the English language. This position requires exceptional communication skills, both verbal and written, as you will be in direct contact with customers on a daily basis and will also be communicating electronically and over the phone. Ideal candidates must be able to work a flexible schedule and 10-hour days, weekends and holidays. If you are looking for a fast-paced office where you can sharpen and expand your sales skills; this may be the job for you.

The Guest Service Agent role includes:

  • Organize, confirm, process, and conduct customer bookings and check-ins
  • Responsible for customer inquires, reservation changes and cancellations, securing payment
  • Inventory management
  • Process customer requests and relay messages
  • Must be proficient with touch-typing
  • Supply customers with directions and information in regards to their scheduled flight
  • Complete designated cashier and closing reports in the computer system.
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address customers’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors.
  • Drug test and background check may be required
  • Flexible availability including weekends and holidays

If you are interested in this position, please contact our office:

Express Employment Professionals

757 Ashley Drive

Crestview, FL 32536

(850) 500-5627

Express Employment Professionals is a full-service, no-fee, staffing and recruiting firm. We have available positions across Okaloosa, Walton & Bay counties. We are currently hiring for positions in Crestview, Fort Walton Beach, Niceville, Valparaiso, Defuniak Springs, Freeport, Miramar Beach, Santa Rosa Beach, Destin, and Panama City. For more information on these opportunities, please contact our office directly or apply through our website.

Express Office: Crestview
757 Ashley Drive
Crestview, FL 32536