Customer Service Representative

Top Job

Located in Bloomington, MN

Salary: $17hr

Express Employment Professionals is helping a local Bloomington company in their search for a Customer Service Representative. The Customer Service Representative will interact with customers, promptly respond to all inquiries in a courteous and efficient manner, solicit and encourage the sale of company products, and provide information to customers on product features, prices, services and substitutes when asked. Ideally Looking for someone who has worked in a high volume customer service role before that understands how to manage large volume customer orders/accounts and who could learn technical things about HVAC systems. Apply now if you meet the requirements below!

 

Responsibilities:

  • Answer and transfer incoming phone calls
  • Utilize paging system
  • Have exceptional listening skills
  • Informs customer of unit prices, shipping date, anticipated delays, invoice questions, warranties and product information
  • Receive and check customer complaints
  • Enter orders into computer and prepare invoices
  • Records or files copies of orders received
  • Answers questions from customers or directs them to the person who is able to assist them
  • Identify, research, and resolve customer issues using the computer system and/or any other resource to rectify them
  • Has ability to handle multiple projects simultaneously and to remain calm while working under some demanding or stressful situations
  • Able to handle multiple projects, prioritize tasks, and remain calm under stressful conditions
  • The performance of this position may occasionally require exposure to the manufacturing areas
  • Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the day. May include lifting up to 25 pounds

 

Requirements:

  • High School Diploma required
  • Must have 5 years of recent customer service experience
  • Exceptional experience in effective business communications, including grammar and phone/email etiquette required
  • Computer proficiency with a good working knowledge of MS Word and Excel required
  • Experience with international shipping desired
  • Exceptional speed and accuracy for data entry
  • Strong organizational skills

 

Schedule and Compensation:

  • Fulltime at $17/hr
  • This position may require occasional overtime.

 

 

 Express Employment Professionals provides one of the most comprehensive benefits packages in the industry to contract workers.

  • Holiday and vacation pay
  • Medical benefits
  • 401K
  • Safety incentives
  • Training

To be considered for this Customer Service position in Bloomington, MN contact Shayelynn Dvorak at Shayelynn.Dvorak@ExpressPros.com or call (952) 915-2018 for more information. Visit our website www.expresspros.com to search for other opportunities that are currently available.

 

Express Office: Edina (Minneapolis/Saint Paul Metro)
5151 Edina Industrial Boulevard
Suite 100
Edina, MN 55439




Apply