Customer Service Representative

Top Job

Located in Niceville, FL

Job Summary

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

 

If you are interested in this position, please contact our office:

Express Employment Professionals

757 Ashley Drive

Crestview, FL 32536

(850) 500-5627

www.ExpressCrestview.com

Express Employment Professionals is a full-service, no-fee, staffing and recruiting firm. We have available positions across Okaloosa, Walton & Bay counties. We are currently hiring for positions in Crestview, Fort Walton Beach, Niceville, Valparaiso, Defuniak Springs, Freeport, Miramar Beach, Santa Rosa Beach, Destin, and Panama City. For more information on these opportunities, please contact our office directly or apply through our website.

Express Office: Crestview
757 Ashley Drive
Crestview, FL 32536




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