Customer Service Representative

Top Job

Located in Fort Myers, FL

Salary: $13 - $15

 Customer Service Representative

Located in Fort Myers, FL

 

Job Summary:

We are looking for a Customer Service Representative to join a leading and high end homebuilder office. As a Customer Service Representative you will ensure customer satisfaction and timely management of assigned customer service responsibilities as related to central call center.

Responsibilities:

  • Ability to understand and deliver exceptional customer satisfaction
  • Ability to professionally manage customer service requests via the central call center
  • Insures all and warranty projects are completed to standards
  • Maintain excellent public relations with customers.
  • Ensure clear communications between Customer Service Department and homeowner.
  • Responsible for analyzing all service requests and completing requests within required timeframes
  • Responsible for scheduling and coordinating vendors as necessary to complete service requests
  • Responsible for completing the Warranty signoff process and closing out the request in the system
  • Responsible for enforcing the warranty program with customers and vendors
  • Responsible for coding and processing invoices

Requirements:

  • Minimum 2 years Homebuilding or Customer Service  experience with comparable responsibilities
  • Must have excellent communication skills and the ability to interact effectively with internal and external customers
  • Proficient in Microsoft Word, Excel, and PowerPoint Associate Degree or equivalent experience.

 Position Type: Evaluation Hire

Pay: $13-$15 depending on experience

Schedule: 8 am – 5 pm Monday-Friday

 Three Ways To Apply: (choose one)

 

 

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support; we are a Human Resources Solution company assisting business in finding top talent. Express can place you in a wide range of niche industries including Administrative, Professional, Medical, and Commercial positions.  We are able to fill these needs through direct hire and contract opportunities. In 2016 we put over 2500 people to work in the Lee County Area.  Let us help you today! Learn more about our local office at our website: https://www.expresspros.com/FtMyersFL/

 

Benefits Available to Eligible Express Associates:

  • Medical Plan
  • Dental Plan
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Vision/Eyewear Plan
  • Vacation Pay
  • Life Insurance
  • Referral Bonuses

 

For a complete listing of all open positions, visit https://www.expresspros.com/FtMyersFL/Job-Openings.aspx

 

 

 

 

 

 

Express Office: Fort Myers (Northeast Corridor)
7370 College Parkway
Suite 304
Fort Myers, FL 33907




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