Customer Service Representative

Top Job

Located in Fort Myers, FL

Salary: $12.00





Customer Service Representative     

Located in Fort Myers, FL


Job Summary:

Under direct supervision of the Lead Customer Service Representative, performs and executes daily duties of customer service related work involving heavy customer contact via telephone and in person, account maintenance, service order creation/completion, daily cashiering and basic account related problem solving. Employee will also perform related office/clerical work and other related duties as assigned.


Employees in this class works under close and continuous supervision performing a group of closely related duties according to established procedures. While a variety of tasks may be assigned, each step usually fits a pattern which has been established before work is started. Generally, work is observed and reviewed both during its performance and upon completion, and changes in procedures or exceptions to rules are explained in detail as they arise. This position adheres to the expected execution of policies and procedures..



  • Knowledge of proper customer service functions
  • Knowledge of basic accounting
  • Knowledge of data processing applications and methods
  • Knowledge of basic utility operation
  • Knowledge of areas operations procedures and practices
  • Knowledge of utility website, payment options, policies, procedures and manuals
  • Skill in problem solving, forward thinking
  • Skill in managing conflict internal and external
  • Ability to address challenging issues with good judgment; tact and courtesy.
  • Ability to perform basic mathematical calculations manually or with a calculator
  • Ability to use basic office equipment

Position Type: Evaluation Hire

Pay: $12.00/hour

Schedule: 8 am – 5 pm Monday-Friday

Three Ways To Apply: (choose one)


About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support; we are a Human Resources Solution company assisting business in finding top talent. Express can place you in a wide range of niche industries including Administrative, Professional, Medical, and Commercial positions.  We are able to fill these needs through direct hire and contract opportunities. In 2016 we put over 2500 people to work in the Lee County Area.  Let us help you today! Learn more about our local office at our website:


Benefits Available to Eligible Express Associates:

  • Medical Plan
  • Dental Plan
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Vision/Eyewear Plan
  • Vacation Pay
  • Life Insurance
  • Referral Bonuses


For a complete listing of all open positions, visit







Express Office: Fort Myers (Northeast Corridor)
7370 College Parkway
Suite 304
Fort Myers, FL 33907