Payroll Client Service Representative

Top Job

Located in Grand Rapids, MI

Salary: 42000

Job Summary:

A human resources integrated solutions provider is seeking a Payroll Client Service Representative to join their team. This candidate should have the ability to handle and manage a large client payroll schedule consisting of client web entry as well as call in & call out processing methods. This position will be responsible for implementing superior client service in a high paced environment, building and maintaining quality relations with clients, contacting clients as frequently as necessary to maintain high client satisfaction, monitoring open client issues until they have reached a successful completion as well as remaining current on payroll law regulations and changes therein, maintain, update and organizes files on all assigned clients. This candidate should have the ability to analyze data to maintain integrity and contact clients to obtain missing information or data to ensure an accurate client database as well as general administrative tasks as required.


Location: Grand Rapids, MI

Position Type: Full-time, Direct Hire

Pay: Starting at $42,000 annually commensurate with experience

Schedule: Monday through Friday, 8:00am to 5:00pm  



  • 2-3 years of payroll processing experience
  • 1-3 years of customer service experience
  • Excellent oral & written communication skills
  • Proficiency in Microsoft Word, Outlook and Excel
  • Strong analytical and problem solving skills
  • Basic knowledge of accounting principles
  • National Career Readiness Certificate (NCRC) preferred, but not required

Three Ways To Apply: (choose one)

  • Resumes may be emailed to
  • Call our office 616-281-0611
  • Visit our office 1760 44th Street SW, Suite 10. Inside the Chateau Centre.


About Express Employment Professionals:

Express Employment Professionals is a staffing development agency assisting businesses in attracting and developing top talent. Since opening in Grand Rapids in 1996, Express has put over 20,000 people to work right here in our community. Express can help you find a job that is the perfect fit for your needs and abilities, and you will never pay a fee for our services and support. Whether you are looking for a full-time position, part-time work, or a more flexible schedule, Express has a wide range of jobs available including Administrative, Light Industrial, Skilled Trades, and Professional positions through evaluation-hire, contract, and direct hire opportunities. Let us help you today!


The Express team in Grand Rapids is a Certified Veteran-Friendly Employer through the Michigan Veterans Affairs Agency. We are committed to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.


Express offers a competitive benefits package for evaluation-hire and contract positions including: Medical, Dental, Vision, Holiday and Vacation Pay, 401(k), Short-Term Disability, Life, Prescription Drug Reimbursement, and Scholarships.


For a complete listing of all open positions, visit

Express Office: Grand Rapids
1760 44th Street Southwest
Suite 10
Grand Rapids, MI 49519